admin

The Dell Latitude 7220 Rugged Extreme Tablet Brings Many Advantages to Skilled Labor Use Cases

Tablets that can’t withstand the day-to-day adversities of challenging work environments can result in downtime and lost data. You might feel that putting a premium rugged case on a consumer-grade tablet will keep it safe—but what if you could improve your work experience by investing in a Dell™ Latitude™ 7220 Rugged Extreme Tablet instead? To…

Read More

Making industrial IoT smarter with a platform strategy

Cloud Telephony (Cloud Calling) Cloud telephony, also known as cloud calling, is a type of unified communications as a service (UCaaS) that offers voice communication services through a third-party host. UCaaS replaces the need for conventional enterprise telephone systems, such as private branch exchange (PBX). Cloud telephony services can be web- or applications-based.Cloud communications providers…

Read More

4 Ways to Support Contact Center Calling Redundancy

A critical component of customer experience is to ensure that customer calls are answered in a timely manner. If the customer service line is down or if agents aren’t available, customers become disappointed and dissatisfied. Although cloud-based unified communications (UC) systems offer more contact center redundancy and resiliency, they are not free from operational and…

Read More

The Rise of Big Data in Fleet Management

The use of big data has seeped into many industries, changing the way we work. Big data enables IoT platforms to function, connecting devices to each other, revolutionizing machines. While the fleet management industry is not typically synonymous with the word innovation, big data has changed that.With the introduction of big data, fleet management is…

Read More

5 Important Contact Center AI Features and Their Benefits

Contact centers are a great way to take advantage of the latest advancements in AI. The technologies deliver businesses rapid ROI and actionable insights that can be used to streamline processes and improve operational efficiency. AI can accurately and conveniently service contact center customers across several communications channels using voice and text. Additionally, businesses can…

Read More

Protect Your Mobile Devices, Printers, and Laptops from Malware

Fortnite vulnerability on Android causes disclosure tension Google’s disclosure policy and Android security in general came under question after the company disclosed a flaw in the Android installer for the world’s most popular game, Fortnite. The flawed installer is only for Android users because Fortnite developer Epic Games bypassed security protections available for apps distributed…

Read More

The Ultimate Guide to Securing Today’s Remote Workforce

Gartner: Securing remote workforce a top priority After Gartner re-examined its 2020 forecast in the wake of the global COVID-19 pandemic, analysts now recommend securing the remote workforce as a top priority for enterprises.Several sessions at Gartner’s 2020 Security and Risk Management Summit featured pandemic- related topics, including Monday’s presentation, titled “Top Projects for 2020-2021,”…

Read More