Solving the public services productivity puzzle

Over the years, civil services around the world have tried a range of initiatives to improve productivity – often with mixed results.

Now, more than ever, governments face unprecedented demands and must focus on fresh ways of addressing the issue.

New Global Government Forum research finds that nine in ten civil servants globally say their organisation faces a productivity challenge.

In July 2024, Global Government Forum surveyed 277 public servants around the world to understand their views on productivity, the actions they’re taking, and where they see the greatest potential to drive results. The report also draws on expert input from senior civil servants in Global Government Forum’s network.

001ss_new-1