Survey Report: How ITSM Leaders Are Tackling Their Biggest Challenges with Agentic AI

How ITSM Leaders Are Tackling Their Biggest
Challenges with Agentic AI

IT service desks are being asked to do more than ever, with workloads and user expectations skyrocketing even as costs rise and budgets remain flat. How are today’s ITSM leaders responding?

In our recent survey of ITSM leaders, we uncovered their most pressing challenges, along with how they can use Agentic AI to overcome them. Their top four pain points:

  • 77% are struggling with rising costs
  • 90% want to reduce ticket resolution time
  • 40% are overwhelmed by open ticket backlogs
  • 63% are buried in repetitive requests

As a result, 80% say they are exploring AI agent solutions like Aisera that can be quickly and seamlessly deployed and integrated into existing systems to accelerate time to value with minimal disruption.

Read the full report to learn how Agentic AI is helping ITSM teams complete a wide range of support requests autonomously so they can reduce costs, accelerate ticket resolution time, and shrink their backlog.

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How ITSM Leaders