Delivering Expert End-User Support
A Client Success Story The hospital was experiencing a high volume of calls to its internal service desk. A large percentage of the calls were related to password resets, login errors, printing issues, and specific healthcare applications used within the hospital. Despite being relatively simple, the volume of calls was consuming a great deal of internal staff time, time that could have been spent implementing new systems or improving existing ones. It was also becoming increasingly difficult to hire, train, and retain services desk staff.