Customers are the most important part of any business. And customers today aren’t just looking for stellar products and offerings, they also want an amazing service experience. The stakes are high: 48% of customers who switched brands recently say they did so for better customer service and 94% say good customer service makes them more…
What You’ll Find in This Report For the sixth edition of the “State of the Connected Customer” report, Salesforce surveyed 11,000 consumers and 3,300 business buyers worldwide to discover: • How economic shifts have reshaped customer expectations and behaviors • The changing ways that customers engage with companies across the buying lifecycle • Customer sentiments…
Forrester Consulting reports that data centers that refresh their servers at least every three years can gain technological and business benefits compared to data centers that do not.[1] These benefits manifest themselves through higher performance, increased efficiency, and better security. Prowess Consulting investigated these benefits further by examining results from industry-standard benchmarks and environmental ratings….
With the growing popularity of ChatGPT and other generative AI (GenAI) applications, artificial intelligence (AI) is rapidly becoming pervasive. And more organizations want in on the action. A recent IDC study shows that: 77% of organizations are either exploring AI use cases or already significantly investing in AI initiatives. Organizations looking to capitalize on accelerated…
For years, enterprises have measured their data centers in terms of processing power, but tomorrow’s data center will be judged by the superpowers it enables. It could be the power to create and innovate using artificial intelligence (AI). Or the power to deliver virtual reality experiences to customers wherever they are. It could even be…
Organizations from a wide array of industries depend on artificial intelligence (AI) and machine learning (ML) to forecast sales, segment their customer bases, identify risks, manage complex supply networks, optimize costs, and improve efficiencies. However they are applied, all AI and ML use cases depend on compute performance (in addition to the speed and quantity…
Harnessing the power of artificial intelligence (AI) has become a strategic imperative in today’s ever-changing business environment. AI empowers businesses to unlock a wealth of opportunities by analyzing vast datasets, automating complex tasks, and making data-driven decisions at an unprecedented speed and scale. It enables companies to enhance customer experiences, optimize operations, and gain a…
Today, there is no greater opportunity to transform your business for the future of innovation thanks to AI. Data collected from Accenture Vision Technology 2023 has shown that 98% of global executives agree AI foundation models will play an important role in their organization’s strategies in the next three to five years. AI has become…
The relationship between the physical office and employees has reached a huge inflection point. The rise of hybrid and remote work has turned the relationship between workers and offices on its head. Employees now expect more than a desk and a cubicle, or even a flexible work-at-home policy. The hybrid work revolution has sparked a…
This InfoBrief draws upon primary survey research from IDC to explore key challenges and requirements for companies as they better prepare their workers to succeed in an era of AI-enabled businesses. As businesses face ongoing challenges to find top talent and rely increasingly on AI and generative artificial intelligence (GenAI) to augment their workforce, they…
That’s why we take a human-centric approach to designing intelligent solutions to empower users and IT to work and innovate everywhere. The future of work has evolved, and workers have new expectations for technologies that power their workday. Employees are returning to the office and moving between locations to get work done — seamless experience…
Layer on advanced threat protection with software from an expertly selected partner ecosystem. Take advantage of the benefits and efficiencies that come from consolidating security purchases. Prevent and detect foundational attacks with the industry secure commercial PCs. 1 Deep defenses at the BIOS/firmware and hardware levels keep the device protected in-use. Only Dell integrates PC…