Transforming Manufacturing with HPC for AI: Trends and the Path Forward The convergence of High-Performance Computing (HPC) and Artificial Intelligence (AI) has ignited significant breakthroughs across various sectors, with a sizeable impact in the manufacturing industry. AI, particularly advanced machine learning (ML) and deep learning (DL), has found a natural home in HPC systems, offering…
DIE ROLLE DES CONTACT CENTERS IN DER CX-STRATEGIE VON B2CUNTERNEHMEN Die Erwartungen an den Kundenservice sind in den letzten Jahren gestiegen. Das Contact Center ist dabei der Ort, an dem Unternehmen Kundenprobleme lösen und kritische Kunden in zufriedene Kunden verwandeln können. Jedes Unternehmen weiß, wie wichtig ein gutes Kundenerlebnis (CX) ist – aber nicht alle…
A critical component of customer experience is to ensure that customer calls are answered in a timely manner. If the customer service line is down or if agents aren’t available, customers become disappointed and dissatisfied.Although cloud-based unified communications (UC) systems offer more contact center redundancy and resiliency, they are not free from operational and technological…
Introduction Research Objectives The broad adoption of public cloud services and containers as sources and repositories of business-critical data puts the onus on data owners to deliver on data protection SLAs for cloud-resident and container-based applications and data. Users are confused about the data protection levels that public cloud and Kubernetes environments deliver and about…
M-Files Revolutionizes Vahterus’ Information Management AI-powered information management leads to more than 500 saved working hours and provides electronic signatures for more than 4,000 quality management documents per year . Vahterus is a manufacturer of heat exchangers for the gas, energy, and chemical industries. The company, based in Finland with global operations, was established in…