How GNCU Achieved 431% Growth in Loan Payments

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How GNCU Achieved 431% Growth in Loan Payments

Discover how Greater Nevada Credit Union (GNCU) increased loan payment volume by over 431% while reducing call center volume by 61% with a modern digital payment solution.

Struggling with high call volumes and an outdated loan payment process, GNCU knew they needed to modernize. Members were frustrated by long wait times and the lack of self-service options for making loan payments from external financial institutions.

Download this case study that examines how GNCU, in just two years, achieved:

• Remarkable growth in loan payment volume and value

• Reduced call center volumes by offering digital payment options

• Enhanced member satisfaction with self-service tools

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