Tablets that can’t withstand the day-to-day adversities of challenging work environments can result in downtime and lost data. You might feel that putting a premium rugged case on a consumer-grade tablet will keep it safe—but what if you could improve your work experience by investing in a Dell™ Latitude™ 7220 Rugged Extreme Tablet instead? To…
Cloud Telephony (Cloud Calling) Cloud telephony, also known as cloud calling, is a type of unified communications as a service (UCaaS) that offers voice communication services through a third-party host. UCaaS replaces the need for conventional enterprise telephone systems, such as private branch exchange (PBX). Cloud telephony services can be web- or applications-based.Cloud communications providers…
A critical component of customer experience is to ensure that customer calls are answered in a timely manner. If the customer service line is down or if agents aren’t available, customers become disappointed and dissatisfied. Although cloud-based unified communications (UC) systems offer more contact center redundancy and resiliency, they are not free from operational and…
The use of big data has seeped into many industries, changing the way we work. Big data enables IoT platforms to function, connecting devices to each other, revolutionizing machines. While the fleet management industry is not typically synonymous with the word innovation, big data has changed that.With the introduction of big data, fleet management is…
Contact centers are a great way to take advantage of the latest advancements in AI. The technologies deliver businesses rapid ROI and actionable insights that can be used to streamline processes and improve operational efficiency. AI can accurately and conveniently service contact center customers across several communications channels using voice and text. Additionally, businesses can…
It comes as no surprise that fleet telematics is not only gaining popularity, but also becoming the standard for improving supply chain efficiency while ensuring fleet operator safety. The global fleet telematics market is expected to grow to $75 billion by 2025, according to McKinsey. Additionally, at least 15% of fleet vehicles now come with…
Get custom solutions from Palo Alto Networks and Presidio in the Microsoft commercial marketplace Multiparty private offers (MPO) enable you to work closely with Presidio to purchase custom solutions that combine the power of Palo Alto Networks with our service offerings. Personalized offers with MPO ensure that your purchases are designed to fit your needs…
The future is full of unknowns. Be ready for whatever comes with an integrated T&E solution. Today’s organizations must continue to expect the unexpected. Amid an uneven financial outlook that’s unlikely to change near-term, finance and IT teams in all sizes of businesses are prioritizing short, mid-term investments to drive efficiency and productivity. One of…
Fortnite vulnerability on Android causes disclosure tension Google’s disclosure policy and Android security in general came under question after the company disclosed a flaw in the Android installer for the world’s most popular game, Fortnite. The flawed installer is only for Android users because Fortnite developer Epic Games bypassed security protections available for apps distributed…
As enterprise private 5G networks take off around the world, vendors are starting to miniaturize private 5G network components. This approach enables organizations to activate private 5G networks within a single box. Cloud and networking vendors, such as Amazon, Cisco, Google, HPE and Microsoft, as well as more traditional radio access network (RAN) providers, like…
Gartner: Securing remote workforce a top priority After Gartner re-examined its 2020 forecast in the wake of the global COVID-19 pandemic, analysts now recommend securing the remote workforce as a top priority for enterprises.Several sessions at Gartner’s 2020 Security and Risk Management Summit featured pandemic- related topics, including Monday’s presentation, titled “Top Projects for 2020-2021,”…
Private networks are an expanding trend in the wireless space, with private LTE networks growing steadily and 5G variants around the corner A private LTE network is a local cellular network that uses micro towers or small cells, as well as core network servers, to support a specific company’s secure connectivity in a localized area,…