The critical role of frontline workers
Frontline workers make up most of the global workforce and can be found across essential and nonessential industries, including retail, healthcare and supply chain sectors such as manufacturing, warehousing, and logistics and distribution. Unlike desk-based knowledge workers, frontline workers aren’t tied to a desk, are typically shift-based, and must report to a jobsite or are out in the field. They also rely heavily on mission[1]critical technologies, which enable frontline workers to access the information, applications and people they need to do their job.
Frontino workers are essential to maintaining necessary goods and services, and they need adequate resources and tools to successfully perform. Organizations have recognized a need to become more agile and resilient. The solution? Increased investment in digital transformation and employee experience (EX), with mission-critical devices proving to be one of the most important factors in navigating disruption, building long-term resilience, and accelerating growth, efficiency and innovation