Modern IT experiences with predictable costs

This document is based on a Forrester Total Economic ImpactTM (TEI) study commissioned by Dell Technologies. A composite organization was designed based on characteristics of the interviewees’ organizations. To read the full study, including the TEI framework and methodology, please visit PC as a Service | Dell USA Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. For more information, visit Dell Technologies helps organizations and individuals build their digital future and transform how they work, live and play. The company provides customers with the industry’s broadest and most innovative technology and services portfolio for the data era. With approximately 158,000 team members, including more than 35,000 full-time services and support employees, Dell Technologies operates in 180 countries and serves 99% of Fortune 500 companies. Learn more at

During this study, it became evident that organizations were spending too much time and money managing devices. And on the support side, they found it difficult and inefficient to troubleshoot device issues remotely.