Unmasking complexity Let’s take a step back and see what complexity is. Overall, complexity arises from the dynamic interplay of ideas, perspectives, methods, and decisions, making it a rich and challenging field of inquiry that continually invites and requires exploration and reflection.To unmask content complexity, we use a content operations framework that’s structured in four…
The MSP business model, by its very nature, can be resilient. But that doesn’t mean the COVID-19 pandemic hasn’t affected the financial health of managed service providers — some more than others.In early April, the Small Business Administration launched the Paycheck Protection Program (PPP). The aim of the program was to help small businesses facing…
Contact centers are a great way to take advantage of the latest advancements in AI. The technologies deliver businesses rapid ROI and actionable insights that can be used to streamline processes and improve operational efficiency.AI can accurately and conveniently service contact center customers across several communications channels using voice and text. Additionally, businesses can take…
A critical component of customer experience is to ensure that customer calls are answered in a timely manner. If the customer service line is down or if agents aren’t available, customers become disappointed and dissatisfied.Although cloud-based unified communications (UC) systems offer more contact center redundancy and resiliency, they are not free from operational and technological…
In the not-too-distant past, most data storage and compute operations took place exclusively in on-premises data centers, which limited scale and was often prohibitively expensive. As the amount of data being generated continued to grow at an exponential rate, it was becoming increasingly challenging for traditional data warehouses to keep up with business requirements and…
All Aboard: Designing a Stack for People, Not Tools How do you go about planning a data stack? Well, how do you go about planning a vacation?For both, you have to answer many of the same questions. Where are you going? How are you getting there? How much will it cost? How long will it…
Research Methodology This State of Analytics Report examines the current state of enterprise analytics and highlights the challenges organizations are facing. It reveals where organizations are in their analytics journey and explains areas critical for analytics success: organizational commitment and resources; platforms, tools, and architecture; and governance. Additionally, it provides considerations and best practices for…
Introduction When analytics teams struggle to keep up with demand for reports and insights, it’s often because they don’t have the resources they need.Shortages in talent, budget constraints, and manual processes all get in the way of teams providing their best work.These challenges are why analytics leaders turn to automation.Automating analytics business processes is one…
INTRODUCTION As organizations navigate a shifting economy, the emergence of a new way of making decisions is changing the business landscape. Decision intelligence is the process of applying artificial intelligence and analytics automation to decisions that impact organizational performance. When decision-making is automated, large-scale data is processed by analytics and machine learning technologies to achieve…
A Guide to Using This Guide: We’ve designed this guide so you can get all the information you need in less than 5 minutes. (We get it, you’re a busy person.)So here’s how it works:Each person has different roles and responsibilities in selecting a cloud analytics platform. Because of that, we’ve created this guide for…
INTRODUCTION Every minute of the day, the systems within your IT infrastructure generate event-based data that is critical to understanding the performance and health of your systems. When you can aggregate, manage and explore all of that information, you can optimize system performance, identify technical issues, improve resource management, strengthen security and improve compliance.Today’s organizations…
Introduction Security threats originating in the cloud continue to rise, and adversaries show no signs of letting up. As revealed in the CrowdStrike 2023 Global Threat Report, cloud exploitation increased 95% in 2022, with a 288% uptick in cases involving threat actors targeting cloud environments.At the same time, adversaries continue to grow smarter and faster…