Challenge
Helpdesq had been using the same remote support, monitoring and management platform to deliver its IT support services for many years.
Chris Ball, Managing Director at Helpdesq, says: “It had served us well, but we felt that not enough investment was being made in the platform and it hadn’t evolved much over time. It was clunky to operate from an engineer’s point of view and was causing some frustration. We wanted to find a new solution that better matched our needs.”
Solution
Chris says: “We tested almost every RMM tool on the market and found Go To Resolve to be the best fit for our requirements. One of the greatest benefits was its ease of use, which enables us to engage more easily with customers. That’s very important to us because of our focus on supporting people first, rather than IT.”
As an all-in-one IT support tool, GoTo Resolve enables remote support as well as remote monitoring and management. The real-time monitoring means Helpdesq can constantly track the performance and status of endpoint devices.
Chris continues: “We bought GoTo Resolve licences for all of our engineers and migrated to the new platform with no disruption to customers. We received outstanding support from the GoTo onboarding team, and have now developed a close working relationship.”
Chris says: “We tested almost every RMM tool on the market and found Go To Resolve to be the best fit for our requirements. One of the greatest benefits was its ease of use, which enables us to engage more easily with customers. That’s very important to us because of our focus on supporting people first, rather than IT.”
As an all-in-one IT support tool, GoTo Resolve enables remote support as well as remote monitoring and management. The real-time monitoring means Helpdesq can constantly track the performance and status of endpoint devices.
Chris continues: “We bought GoTo Resolve licences for all of our engineers and migrated to the new platform with no disruption to customers. We received outstanding support from the GoTo onboarding team, and have now developed a close working relationship.”