The Slack handbook for exceptional customer service

Unwavering customer loyalty is one of the hardest yet most rewarding things for a business to earn. So much depends on creating a delightful experience throughout the customer journey – especially when something has gone wrong and your customer needs immediate help.

Thankfully, the tools available to modern service teams have changed the game. If your team can provide skilled, personalised and immediate support, you stand a far greater chance of giving customers a pleasant experience (even when things go wrong) and earning their repeat business.

To resolve issues faster and provide a better customer experience, companies today are transforming customer service with Slack as their intelligent productivity platform. They’re closing out tickets in less time, improving Net Promoter Scores and streamlining their workflows with automation and AI. You can too. In this guide, we’ll show you how.