Transmission State of Service for Automation & AI

Customers are the most important part of any business. And customers today aren’t just looking for stellar products and offerings, they also want an amazing service experience.

The stakes are high: 48% of customers who switched brands recently say they did so for better customer service and 94% say good customer service makes them more likely to make another purchase* . Buyers today want personalized attention and they want their issues resolved quickly — with 83% of buyers expecting to solve complex problems by talking to one person.

So what’s getting in the way? Service departments are dealing with competing priorities: rapidly increasing customer expectations around personalized service, lack of insights, and tighter budgets.

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