Customers are the most important part of any business. And customers today aren’t just looking for stellar products and offerings, they also want an amazing service experience. The stakes are high: 48% of customers who switched brands recently say they did so for better customer service and 94% say good customer service makes them more…
Introduction Consistent success is the sum of many small things coming together to create something larger and more impactful. Nowhere is that more apparent than at Salesforce. Our commitment to these smaller, pre-planned actions has driven more than 20 years of growth. It’s what helps our account executives think about what deals to pull in…
What You’ll Find in This Report For the sixth edition of the “State of the Connected Customer” report, Salesforce surveyed 11,000 consumers and 3,300 business buyers worldwide to discover: • How economic shifts have reshaped customer expectations and behaviors • The changing ways that customers engage with companies across the buying lifecycle • Customer sentiments…
Service is in a state of flux — and full of opportunity. Today’s customers demand fast, consistent, and personalised interactions every time they engage with a company. They’re looking for brands that offer exceptional service and protect their data — all while delivering service at scale (driven by technologies like AI) We’re only beginning to…
AI and the transformation of work Artificial intelligence has become so common in everyday life that it’s often not given a second thought. It’s changed the way people live, work, shop and interrelate. It’s transformed the way workers research, innovate and forecast. However, the rise of generative AI has forced organizations to explore the benefits…
Dell Technologies has long used AI to enhance hardware performance. Now, Dell Precision workstations — such as the purpose-built Data Science Workstation model — are top AI-development platforms with ready-to-use technology stacks. They also come with Dell Optimizer software that enhances and customizes each user’s experience. Innovations Accelerates time to value with preconfigured, AI-ready workstations…
Dynamic business landscape Technological innovation, increasing cyberthreats, and satisfying workforce requirements are only some of the critical considerations modern businesses must make when choosing the right IT partners and computing solutions Seamless synergy In the face of rapid technology changes, like the wake of AI, businesses need a constant—a reliable IT partner who can help…
Research Objectives As the very definition of the workplace evolves, the impact of the endpoint on end-user productivity, IT management, and security is under more scrutiny than ever before. Alongside this trend is the adoption of AI, which is rapidly climbing the list of priorities—and challenges—that organizations have. To gain insight into how endpoint strategies…
Harness the power of AI with the world’s most secure1 , and manageable2 commercial PCs with a built-in AI processor. Maximize conversations, minimize power consumption Experience up to 38% less power usage for AI-enhanced collaboration on Zoom calls. Power through your data analysis Achieve 14% faster data analysis and report generation using MATLAB- a powerful…
Refresh your devices to modernize the workplace Older devices may not meet Windows 11 requirements and will lack the latest built-in performance, security, and AI enhancements. Enable users to achieve more with Windows 11 and Intel processors on AI-powered Dell devices. Build thriving workspaces with modern technology Dell, Microsoft, and Intel have re-imagined how PCs…
Forrester Consulting reports that data centers that refresh their servers at least every three years can gain technological and business benefits compared to data centers that do not.[1] These benefits manifest themselves through higher performance, increased efficiency, and better security. Prowess Consulting investigated these benefits further by examining results from industry-standard benchmarks and environmental ratings….
With the growing popularity of ChatGPT and other generative AI (GenAI) applications, artificial intelligence (AI) is rapidly becoming pervasive. And more organizations want in on the action. A recent IDC study shows that: 77% of organizations are either exploring AI use cases or already significantly investing in AI initiatives. Organizations looking to capitalize on accelerated…